Showing posts with label ALEXI GIANNOULIAS. Show all posts
Showing posts with label ALEXI GIANNOULIAS. Show all posts

Tuesday, December 02, 2025

New INC. Magazine column from Howard Tullman

 

You Carved the Turkey. Here’s What You Need to Slice Next

This is a once-in-a-lifetime chance to simplify, shrink, and get rid of old rules and processes that no longer make sense in our new global economy.

EXPERT OPINION BY HOWARD TULLMAN, GENERAL MANAGING PARTNER, G2T3V AND CHICAGO HIGH TECH INVESTORS @HOWARDTULLMAN1

Dec 2, 2025

 

As we reflect on a bittersweet Thanksgiving for so many—and the very uncertain prospects for the coming year that may deliver even worse greed, sycophancy, and narcissism than the year we’ve just suffered through—we’ve still been afforded a moment with family and friends to take stock and determine what actions and commitments in our lives and businesses are things that we want to do and really worth doing.

It’s a great time to dump the many painful and useless efforts, activities and appendages we’ve accumulated like barnacles over the years, which no longer make sense, justify their cost and weight, or even offer us joy, comfort or solace. Life and the time we have are both too short to chase empty dreams and false hopes.

Without apologies or excuses, as we finally distance ourselves from the ravages of the pandemic and try to get past the everyday offenses, the sheer gluttony and grift, and the disgusting self-dealing we see in D.C., we’re at a point where we can simply and swiftly shed portions of our own past actions, behaviors, and “obligations” without paying any real social or emotional price.

Many of us who were lucky enough to survive the past year physically, mentally, and financially without our lives and businesses being damaged beyond repair definitely feel that we dodged a bullet, even as we’ve sadly watched our country be torn apart by a corrupt criminal. Now’s the time for every business owner to start the year-end review and begin the process of determining when and where changes need to be made to move away from our past.

It’s not a matter of restoring or even rebuilding the old; it’s a time to reinvent and reimagine the future of what can be. The trick for tomorrow will be to learn how to strip down and simplify our products and services and our lives as well to get more done with less. It couldn’t be more important to get back to basics and focus on solid execution and on delivering on the promises you’ve made to yourself, your family, your employees, and your customers. It’s a time to ask not just how and when, but why as well. If there’s no compelling reason to offer or provide something, maybe there’s no need at all, apart from sheer inertia, to keep doing certain things, other than that’s the way things have “always” been done.

The greatest single failing of most entrepreneurs is that they rarely know when to stop. Sometimes you just need to take a breath, take the win, and stop pushing and selling. For many established businesses, this is a once-in-a-lifetime chance to simplify, shrink, and get rid of old rules, processes, and commitments that make little or no sense today in the new global economy. For example, the pandemic taught us that speed, access and resilience, not space and travel, are clearly the drivers of the digital world. Somehow, many of the excesses of the past that seemed so essential now feel unnecessary and wretchedly extreme.

As sad as it may be for some, we no longer respect tradition or even history; it’s all about innovation and novelty. At way too many companies, traditions are simply costly encumbrances and nothing more than excuses to avoid change. Over the years, just like ships, businesses develop barnacles and accumulate things that they ask their people to routinely do, even if no one remembers exactly why. In the age of Docusign, hunting down and paying a notary public to sign off on certain legal documents is just one of many stupid remnants of times gone by, which need to be put down and done away with. We’re finally seeing a digital solution to that particular ancient artifact. Illinois, under our new Secretary of State, Alexi Giannoulias, is leading that charge.

For startups, the post-pandemic “pause to reflect, refresh, and redo” is an even more critical chance to course-correct and fix things before they solidify, and you get stuck with them as you rush to return to business as usual. Now’s the time to get out from under commitments you made that no longer make any sense, promises that were premised on powers you’ve learned you no longer possess (and maybe never had), and plans to grow and scale which require radical reappraisal.

Anyone can make a mistake, but if you continue down the wrong path, you run the risk of internalizing and institutionalizing the bad behaviors and making it exponentially much harder to ditch them down the line. Where you came from and where you were headed is still relevant, but being a prisoner of the past serves no one and makes no sense. Don’t be afraid, wherever you’re at in your company, to ask why and occasionally to question and challenge even some of the “feel-good” things you see around you. And, of course, losing sight of reality and practicality aren’t limited to business choices and decisions. Overdoing just about anything is now an omnipresent part of our life and times, and too much apparently is never enough for some people.

 

Friday, November 21, 2025

NEW INC. MAGAZINE COLUMN FROM HOWARD TULLMAN

 

Digital Driver’s License? Apple and Illinois Get It. Your Business Should Too

Business owners should expect Apple’s New Digital ID technology to spread nationwide and expand to provide additional functionality.

EXPERT OPINION BY HOWARD TULLMAN, GENERAL MANAGING PARTNER, G2T3V AND CHICAGO HIGH TECH INVESTORS @HOWARDTULLMAN1

Nov 25, 2025

 

A cellphone with a screen on

AI-generated content may be incorrect.

 

Just in time for holiday trials, travels and other tribulations, Illinois Secretary of State Alexi Giannoulias announced that Illinois has teamed up with Apple to be the largest of more than a dozen states to date to fully implement a statewide program enabling its citizens to quickly add their Illinois driver’s licenses or state IDs to the Apple Wallet on their iPhone. A few simple steps and you’re good to go. Quicker, more convenient, and much safer, it’s a huge step forward—especially for anyone who’s ever left their wallet at home or lost their license.

Forget about grabbing your wallet while both of your hands are already full; you’re holding up the TSA line; and you’re getting dirty looks from everyone in line behind you including your own family. Now you just tap your phone, and the job is done. Same deal while you’re freezing your butt off standing in line and trying to get into a concert or sporting event. And proving your age at bars and restaurants will now be a piece of cake. For the college kids with fake IDs, life just got a lot tougher.

If you own or operate a consumer-facing retail enterprise, entertainment venue, or other age-gated institution, get ready. You can expect this technology to spread pretty quickly nationwide and expand to provide additional functionality and benefits. The Illinois arrangement with the TSA already covers more than 250 airports across the country.

Google and Samsung wallets will also be covered in the near future so that even those using Android devices will be able to use the program. It’s important to note that the digital license is not acceptable for any interactions with law enforcement, so you still need to carry the real thing when you’re driving. Lots more to come down the road including, I would guess, systems that will eventually enable digital identification for voters.

In any case, for a guy who just took office in 2023 after his predecessor spent 30 years in the job, Giannoulias has moved rapidly to address the structural problems, hidebound procedures, and ancient code that he inherited and also to implement the changes and updates he promised when he ran for the position. It’s not easy to balance the need to clean up the past messes and move the machine forward at the same time, and a lot of the burden falls on the crack IT team that he’s assembled. He has been very diligent in giving credit to his IT team and following some of the directions I set out in 2016 for IT professionals. These ideas are just as critical and relevant today as they were a decade ago for every tech-centric business and, by the way, there are no longer any businesses that aren’t tech-centric.

By far the most important idea I suggested was to focus on the future and stop patching the past. I suggested that it was crucial to build new bridges on top of old code rather than just adding more patches and bandages. Eventually, if you keep at it, you can toss the old stuff and move entirely to new structures. One of the smartest choices that Giannoulis made at the outset of the digital license project was to partner with Apple for three main reasons.

·         First, he didn’t have to try to find and attract the right audience for his new innovation. Everyone who has an iPhone has immediate access to the Wallet as well, so there were literally millions of folks already equipped to use the new feature on the day it was released. It saves enormous amounts of time to ride someone else’s rails who has already built a user base.

·         Second, by partnering with Apple, he gained access to their existing technology, avoided substantial development and resource costs, and was able to rely upon all of the already installed devices nationwide which were capable of connecting to and communicating with the iPhone. Rather than trying to reinvent the wheel and ending up with a less robust and reliable offering, he was able to incorporate all of Apple’s years of investment and expertise into the Illinois system.

·         Third, because there were substantial issues and discussions with various interested parties about privacy and security and because this was one of Giannoulias’s primary concerns, he was able to partner with the nation’s leading advocate for privacy and one of the most security conscious tech companies in the world and make those important attributes part of his program. No one has a better reputation in these essential areas than Apple.

While this is simply the latest improvement that’s been implemented in a relatively short time, the real message for change agents, new business builders and, frankly, for seasoned business owners as well who don’t want to get left behind is that everything today in service sector—whether you’re a government agency or a private entity—is about three things: speed, convenience and security/privacy.

This has been Secretary Giannoulias’ mantra from day one—attacking the “time tax” that we all pay every day for inefficiency, incompetence, and simple bureaucratic and procedural friction in our interactions with government agencies as well as with plenty of other institutions. I call this the business necessity of being there when the buyer is ready to buy—ready, able, prepared, properly equipped, and fully engaged. Today, our time is more valuable than our money, and it’s the scarcest resource we have.

But any successful service strategy must be combined with a sincere demonstration of interest and concern. My impression is that this EQ component is the secret sauce that Secretary Giannoulias has brought to his work and to his team. He radiates this commitment and energy every day. While technology is a powerful tool to assist in this process, the real key to consistent improvement and service success is to educate, energize and excite your team about the importance of delivering the right information, the appropriate solutions, and an emotional experience that demonstrates a real interest in and clear empathy for every individual they interact with on a daily basis.

No one cares how much you know until they know how much you care.

Thursday, August 24, 2023

HOWARD TULLMAN OPINION IN CRAIN'S CHICAGO

 

Opinion: It's time for Illinois to turn the tables on Trump

By Howard Tullman


Credit: Bloomberg


August 24, 2023 10:01 AM AN HOUR AGO

 

Illinois has a rare opportunity to be one of the first states to adopt the position of many conservative legal scholars and foil the ex-president's ambitions, writes Chicago tech leader Howard Tullman.

One of the saddest of former President Donald Trump’s legacies is how he has so often made a mockery of the courts and the law. He understands better than anyone that the courts move painfully slow — even when they aren’t acting corruptly in his interests — and that delay is always in the criminal’s favor.

Trump — as indicated by the actual memos and written proposals of his co-conspirators — also understands that the current U.S. Supreme Court is more than willing to promote his schemes and plans by hiding behind bogus formulations about the need for the court not to interfere with political actions in order to let MAGA supporters do as they please in terms of election interference.

One of the greatest exposures we have as a country in the upcoming 2024 election cycle is that Trumpists will suppress votes, illegally bar voters, and otherwise interfere with and intimidate election officials and voters, and that the bureaucracy of the courts at every level and their hidebound protocols won’t be able to quickly address and respond in a timely manner to prevent these criminal acts before the elections in question are completed. Trump is an absolute master at using every right and process which we hold dear to further his corrupt plans and attacks on our democracy. We could be looking at Bush v. Gore all over again.

But Illinois has a rare opportunity to be one of the first states to turn the tables and use Trump’s typical tricks and his mastery of delay against him by adopting the position of many highly-regarded conservative legal scholars and other academics that Trump is automatically disqualified from running for president again under Section 3 of the 14th Amendment to the Constitution by virtue, at a minimum, of his giving aid and comfort to the mob of insurrectionists trying to prevent Congress from confirming President Biden’s election. Illinois should announce that it has determined that Trump's name cannot be included in the 2024 presidential ballots.

Taking such a position shortly before the ballots are printed presents a rare opportunity for Illinois to hoist Trump and the rest of the MAGA crowd on their own petards. There’s no need to await the outcome of the current trials, which allege a massively more substantial and long-term plan by Trump and his corrupt cronies to steal the election when he lost, because we all have seen and heard with our own eyes and ears direct evidence of Trump’s own actions and attempts to illegally interfere with the election. The trick is to shift the burden from the good guys to the crooks.

Instead of falling into the morass of suits, appeals, delays, and the likely and unfortunate outcome that no court action will confirm Trump’s disqualification in time to remove him from the ballots, the states should instead take the affirmative action of preventing his inclusion relying on the self-executing provisions of Section 3 which require no enforcement any more than the age or other stated limitations and put the burden of the Trumpists to petition and demand that the courts (up to and including the Supreme Court) interfere with and interrupt the deliberate actions of the states to determine and proscribe their own individual voting rules and requirements.

The obvious karmic charm of this approach is twofold: Trump will run out of time in seeking relief, and even this ludicrously slanted and corrupt Supreme Court has repeatedly and consistently stated that these kinds of political matters (along with abortion issues) must be left to the individual states. As the oracles say: What comes around, goes around.

Howard Tullman is former CEO of 1871 in Chicago, former executive director of the Kaplan Institute at the Illinois Institute of Technology, and past president of Kendall College and Tribeca Flashpoint Media Arts Academy.

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