Let
the Office Go to the Dogs
Working
from home became, for many people, WFH with pets. As we slowly return to the
workplace, employers need to make more room for our four-legged
coworkers.
BY HOWARD
TULLMAN, GENERAL MANAGING PARTNER, G2T3V AND CHICAGO HIGH TECH
INVESTORS@TULLMAN
Many businesses are now struggling to develop
the appropriate internal rules and material changes they need to promulgate as
their employees slowly (and often grudgingly) return to their workplaces --
even if that's just part time. Seems that everyone has their own ideas about
what it's going to take to handle what is likely to be a yearlong transition back
to the new normal. And this, of course, assumes that there are no new,
"helpful" or even coherent guidelines from state, local or federal
governments. We're pretty much going to be on our own here although anyone not
moving toward mandatory vaxxing for onsite employees is
definitely headed in the wrong direction.
Striking the right balance between working
from home and being at the workplace won't be easy. Managers are searching for
the right tradeoffs between the many comforts, cost savings, and other benefits
we've come to value in WFH scenarios -- including certain clear productivity
boosts -- and the traditional rationale we've always relied upon to justify our
daily, expensive, and time-consuming pilgrimages to the "office,"
where we allegedly gather with other team members to commingle, collaborate and
converse around the water cooler. How much of these additive and culturally
beneficial community activities and serendipitous interactions allegedly
leading to great new innovative approaches actually happened in millions of
stratified, siloed and carefully separated companies is a question for another
day. But in any event the great RTO (return to office) debate is hard upon us
and there's really no way to avoid it.
I realize that in some ways this is a much
different and more complicated issue and concern for our millions of
"essential" workers in hotels, hospitals, factories and retail
stores, even though those businesses have always used variable shifts and
flexible hours to manage their workforces. So, in some respects, it's
less of a new and different set of plans and calculations for them, but it's
going to be much more complicated this time around because
certain of the proposed changes and solutions are never going to be "one
size fits all." And in many cases, it will be the essential workers
who will likely, once again, end up getting the short end of the stick. This is
not simply a case of the decisions being made by senior white-collar workers -
it's really embedded and inherent in the nature of the work that various groups
of employees perform. But that doesn't make it go down any easier with the
folks in the clinics or on the factory floor.
And even for the men and women who grew up in
the typical 9-to-5, five-days-a-week-and-most-Saturday mornings office world,
these are going to be somewhat uncharted and perilous waters. You don't want to break down and bribe or beg your team
members to come back but you are definitely going to need
some concrete plans to ease and incent their return. We're seeing new in-office
initiatives around childcare, concierge services, and subsidized commuting, but
these are fairly complex and costly efforts.
Interestingly enough, one of the relatively
easy solutions (adopted long ago by companies like Google and Amazon) is to
make your offices pet friendly and let your employees bring their pets to work.
Most employers haven't the slightest idea of how many of their workers now have
pets at home. Just to give you some idea, consider that almost 13 million homes
got a new pet after March 2020 according to the American Pet Products
Association. In 2020 alone, there were almost 275,000 pet adoptions from animal
rescue groups. Remarkably, and much to the relief of these non-profit groups,
the feared rush to return adopted pets once the world began to get back to work
hasn't materialized. And we know why.
While there's no question that all of the
additional time at home due to the pandemic has been good for many families and
put new emphasis on the importance of balancing our home and work obligations,
it's been absolutely great for pets and their owners. In fact,
we may be closer than ever to our families, but we're really, really close to
our animals. Every day I hear some new crazy dog or cat story about long walks,
hand feeding, excessive grooming, new tricks, and separation issues. Kids may
be nice and even loving, but dogs are loyal and grateful and
nothing's better than that. A dog is the only thing on Earth that loves you
more than he loves himself. I'm not sure what to say about cats. They seem more
uppity and entitled, but then to each his or her own.
The bottom line and the moral of the story is
simple. If you want to get ahead of the game and anticipate the forthcoming
demands as you try to pry your people away from their pandemic pets, now's the
time to start thinking about setting aside some space and making a plan to
accommodate a whole new four-legged population to the office. Now would also be
the time to talk to your landlord because, unlike the big tech firms, which
generally own their own spaces, you're gonna need the building's permission and
assistance in making the appropriate changes -- including who gets to ride in
the elevators and when. Finally, just when you thought you could get rid of some
of the excess air cleaning and filtering machines littering your space,
remember that dogs don't need clothes because they come with fur coats. And
plenty of your employees will have allergy issues with all the pet fur and
dander floating around.
Doggone it, this is gonna be fun.
