Tuesday, March 04, 2025
NEW INC. MAGAZINE COLUMN FROM HOWARD TULLMAN
Has there ever been as
much hype about a product that has yet to prove its value for most businesses?
That doesn’t mean you shouldn’t take a hard look at what AI might do for
you.
EXPERT OPINION BY HOWARD TULLMAN, GENERAL MANAGING PARTNER, G2T3V
AND CHICAGO HIGH TECH INVESTORS @HOWARDTULLMAN1
MAR 4, 2025
You just might need AI to help you
list all of the issues and concerns that surround AI today.
One of the most persistent worries in
the business community is whether any of the various large language models
(LLMs) are really ready for prime time and for widespread adoption by companies
looking to incorporate these new technologies into their day-to-day operations.
Even if you are willing to put aside
all of the commentary about hallucinations and false references, and the
circularity problems raised by these systems blindly ingesting the garbage
already being generated by other AI systems and thereby diluting the value and
accuracy of their own outputs, you still reach the fundamental question of
which version of the “truth” your own people can rely upon. Or even choosing
among competing offerings that are now creating and delivering inconsistent and
conflicting results.
It’s a very tough choice for the IT
department to decide which LLM, if any, to endorse and adopt at this point.
While a segregated sandbox to be experimented with wouldn’t cost a bundle
(apart from the overhead and personnel time), once any firm tried to
incorporate these systems into their own workflow at the enterprise level and
install it in hundreds of seats, you’d be talking about a few hundred thousand
dollars.
I guess that if you don’t care where
you end up, and you’ve got money to burn and want to tell your board that
you’re doing something, any road will get you there.
A free consumer offering and a novelty
accessed by millions of curious users is one thing. People will try anything
for nothing, especially folks with plenty of time on their hands and nothing to
lose. But this is not a sustainable solution for serious operators on either
side of the equation and – as we have already seen – it’s also not a remotely
profitable model for the primary providers, since they lose money on every
inquiry.
Why They’re Trying to Get Everyone Hooked on AI
All the big guys are racing to create
a viable AI assistant for the little people in the hopes (as has happened in
the past) that adoption from the outside in (remember all the ad world
creatives using Macs) will eventually dictate which larger solution a given
business will adopt. If your people all love Perplexity, you don’t really want
to start swimming upstream and pushing some other choice.
The civilian population is already
reaching the point of confusion and fatigue because there are at least half a
dozen major offerings in the market with more variations and versions coming
every day. ChatGPT presently towers above the rest with more than 350 million
monthly active users.
But Microsoft, Google, and DeepSeek
are already reaching some reasonable levels of scale and it’s never smart to
bet against fast followers when they are as deeply entrenched and well-funded
as these guys are. Watching Microsoft Teams slowly eat Slack’s lunch is a good indicator of where
these things often end up.
Microsoft’s decision to shut down
Skype and put the functionality into the Teams package is another good
indicator of the old tech rule that winners take all. Remember that Microsoft
itself spent $8.5 billion in 2011 to buy Skype to replace its own mediocre
video offering.
The AI Race Is Still Wide Open
No one is there yet in the AI race.
The main riddle is to make the assistant contextually savvy, and
surprisingly Amazon is a player in this race because of Alexa. With more than
600 million Alexa-enabled devices, the world is already comfortable asking
Alexa for help. And with new tech, familiarity builds acceptance and comfort
rather than contempt. It’s still a “go with what you know” world.
All the major players aspire and claim
to be delivering the most accurate and comprehensive responses to carefully
crafted prompts. In fact, the demand for prompt architects and prompt
engineering has exploded as it becomes clear that even the best answer is
useless if you’re asking the wrong questions.
We’re also seeing a surge in new
businesses aiming to deliver industry-specific AI tools like GPT-4o for Law and
also startups that offer to help companies build their own small and custom
models based on their own proprietary data. The idea is to avoid the
generic overkill and costs of the major LLMs. You don’t have to boil the ocean
and burn big bucks every time you need some straightforward answers about your
own business and customers.
One other interesting new
startup, Avatar
Buddy, builds low-cost, task- and role-specific “buddies” for
sales and support people, as well as experts and digital twins for
educators, which provide real-time assistance and direction to folks in
the field.
But all these conversations tend to
return to the core issue, which is: How is a buyer supposed to evaluate and
decide between these many alternative tools when even extensive, comparative
tests are inconclusive or contradictory? There’s very little credible guidance
so far; the players keep updating their solutions and moving the measurement
goal posts.
Which means that for the foreseeable
future, if you want to hold your nose and jump into the pool, you’re probably
best advised to follow Yogi Berra’s classic advice: When you come to the fork
in the road, take it.
Sunday, March 02, 2025
Thursday, February 27, 2025
GLASSER - Why Aren’t We in the Streets?
Why Aren’t We in the Streets?
Wednesday, February 26, 2025
Tuesday, February 25, 2025
INDIFFERENCE IS WORSE THAN HATE
OPINION: Indifference is worse than
hate
If Jewish dignity is negotiable,
'never again' becomes a devastating lie, writes Hen Mazzig
By Hen
Mazzig February
23, 2025, 11:52 am
There are moments in
human history when evil announces itself so clearly, so vividly, that silence
becomes impossible. Or so one might think.
On February 22, 2025,
Hamas released six Israeli hostages, among them Avera Mengistu and Hisham
al-Sayed—two mentally disturbed men who had spent a decade in captivity. But
this was no act of mercy; it was theatre of the grotesque, designed
specifically to humiliate. The hostages were marched through jeering crowds,
including children, their dignity systematically dismantled for propaganda.
These images—captured, circulated, consumed—were eerily reminiscent of darker
moments from humanity’s recent past, a stark reminder that hatred still
thrives, particularly against Jews.
Just days before this
spectacle, Hamas had committed an atrocity even more appalling. Shiri Bibas and
her two young sons, Ariel and Kfir, were returned to their homeland—but not
alive. Instead, they arrived in locked coffins, without keys, deliberately sealed
to maximize anguish. Their bodies bore the unmistakable marks of brutality,
killed not by the impersonal distance of a bullet, but by terrorists’ own
hands. And when Hamas initially sent the wrong body instead of Shiri’s, it was
not incompetence—it was cruelty layered upon cruelty, a final mockery of
dignity itself.
Then came last night,
when Hamas escalated their dark theater further, releasing a video featuring
two young hostages, Evitar David and Guy Gilboa-Dalal, both only 23. They were
paraded at the hostage-release ceremony solely to torment them. The Red Cross
representatives, standing just feet away, said nothing, did nothing, choosing
instead silent complicity in the face of inhumanity.
And yet, perhaps the
most troubling part of this tragedy isn’t only Hamas’s brutality; it’s the
global silence that has followed. While millions around the world passionately
marched against military operations in Rafah, chanting “All Eyes on Rafah,” there
was barely a murmur of outrage for Shiri, Ariel, Kfir, Evitar, or Guy. This
absence of empathy is not an oversight—it’s evidence of a chilling truth:
atrocities against Jews have somehow become normalized, easier to ignore,
dismiss, or rationalise.
Consider Avera
Mengistu’s story—3,821 days spent in isolation, each one an eternity of
deprivation and humiliation. Here was a man struggling with mental illness,
stripped of dignity, paraded like a trophy. Or Omer Shem Tov, another hostage
released, forced at gunpoint to kiss the heads of his captors—an image
meticulously designed to degrade, to diminish. Each humiliating photograph,
each viral video released by Hamas, quietly erodes the world’s capacity for
outrage, gradually numbing the collective conscience until violence becomes
routine.
But this cruelty is not
random. It is calculated, precise. Hamas understands the power of
desensitisation. They know that every unanswered atrocity shifts humanity’s
moral baseline downward, normalizing barbarism.
The silence of the world
in response is not neutrality—it is complicity. When atrocities against Jews
elicit only passive indifference, they encourage more brutality. When protests
erupt worldwide over justified military actions, yet remain silent about slaughtered
children, it creates an unmistakable double standard, one that implicitly
declares Jewish lives less worthy of global empathy.
“Never Again”—a solemn
vow forged from the ashes of the Holocaust—once seemed immutable. Yet, as
atrocities against Jews grow more grotesque and are met only with deafening
silence, one wonders if “Never Again” was ever more than mere words, comforting
yet hollow, easily forgotten when the victims become inconvenient.
We cannot allow
humanity’s moral compass to be reset in the face of such brutality.
Silence is complicity;
indifference is enabling. As Holocaust survivor Elie Wiesel famously said, “The
opposite of love is not hate, it’s indifference.”
We owe it to Avera
Mengistu, to Shiri Bibas, to Ariel and Kfir, to Evitar David and Guy
Gilboa-Dalal—to every victim of this unimaginable cruelty—to speak loudly,
clearly, and urgently.
Because if Jewish
dignity is negotiable, if atrocities reminiscent of our darkest past provoke no
global outrage, then “Never Again” isn’t just a broken promise—it’s a
devastating lie.
NEW INC. MAGAZINE COLUMN FROM HOWARD TULLMAN
By trying to please
everyone—including freeloaders—the coffee company ultimately began alienating
the paying customers.
EXPERT OPINION BY HOWARD TULLMAN, GENERAL MANAGING PARTNER, G2T3V
AND CHICAGO HIGH TECH INVESTORS @HOWARDTULLMAN1
FEB 25, 2025
Trying to please everyone, or be all
things to all people, has never been a successful strategy for business, or for
just about anyone other than certain politicians who are adept at smoothly
lying to whichever segment of voters they happen to be addressing, and
promising them precisely what they want to hear. Millions of them would rather
remain deluded than learn the often-harsh truth and be forced to face the
painful realities of their lives and their future prospects.
Trump has not only made lying into an
art form, but he’s also gotten away with virtually everything. Crime evidently
pays when the frauds and thefts are grand enough. And the grifting and graft is
regularly celebrated and excused by millions of MAGAts, sycophants, enablers,
and venal politicians looking out for their own hides.
Every day we’re also seeing the living
embodiment of the “don’t ask for permission, ask for forgiveness” doctrine from
a shameless scoundrel. And here again, MAGAts and right-wing media applaud his
willfulness and reckless disregard for the law—at least until they slowly
realize that their own oxen are being gored, their businesses are imperiled,
and their own parents and kids are being screwed.
Setting the Wrong Example00:0001:42
In all of this chaos and lawlessness,
there couldn’t be a worse set of messages for our upcoming entrepreneurs, who
are young, naive, and painfully short of memory. The days of the Theranos prosecution and the foolishness and
dangers of the “fake it until you make it” attitude are long gone
and largely forgotten. So, the temptation to say anything, eagerly overpromise,
run blindly full speed ahead, and pray for the best is quite seductive
regardless of the size of your business or the years that you’ve been at it.
A current case in point is Starbucks,
which is in the midst of its third or fourth massive turnaround — including a
layoff of 1,100 corporate employees — and can’t seem to make up its mind about
what it really wants to be. As a result, the company is spread a mile wide and
an inch deep across 40,000 locations and providing little or no coherent
guidance, direction, or vision to stores, licensees, or customers. Nor has this
flawed wayfinding been helped by having four CEOs since the pandemic, in
addition to periodic visits from Howard Schutz, Starbucks’s creator, visionary,
and former CEO/chairman, who lingered too long.
His masterstroke of woke foolishness —
in 2018, after an embarrassing and racially charged scene in a Philadelphia
store went viral — was to remark that he didn’t want nonpaying customers who
were being turned away from using the stores’ bathrooms to “feel less than,” or
presumably to have their feelings hurt. Attempting to put that confusing and
inconsistent sentiment into a policy or procedural manual to make everyone
happy was a fool’s errand.
After years of inviting the world into
its shops and truly turning many locations into pre-pandemic offices, the
company motto could just as well have been, “Stay for the day without having to
pay.” The growing problem was that underlying this welcoming approach was also
a policy that asked nonpaying customers, after some modest amount of time, to
leave. In addition, it became increasingly clear that the volume and behavior
of the freeloaders was discouraging paying customers. The fantasy of openness
was a nice sentiment, but the facts on the ground were becoming harder and
harder to manage.
Why Starbucks Is Making a Belated
Backtrack
Starbucks has now officially reversed
its open-door policy and will focus, appropriately, on paying customers, which
makes a ton of business sense. An extensive new code of conduct has been
published that warns that violators will be asked to leave and that the cops
may be called if necessary. The goal is to make expected behaviors clear for
all and to thereby create a better environment for everyone.
But as you might imagine, because the
company is still a (struggling) business and not a public service, Starbucks’s
new CEO is trying to have his cake and coffee, too. The result is more
corporate doublespeak, which is unlikely to do anything beyond compounding the
confusion and dumping the onus of interpretation, and enforcement, on the
baristas. The new CEO, Brian Niccol, recently told investors that he wants to
make the stores “feel like welcoming coffeehouses” and “community centers”
without mentioning that everyone entering would be expected to buy a cup of joe
or a latté. If this strikes you as a pot full of the same old and tired
porridge, you wouldn’t be far off.
At some point, Starbucks needs to
admit that the company seeks a certain kind of customer and a certain level of
spend that simply cannot include all comers. You can’t please everyone, you
can’t serve everyone, and you can’t fool anyone with a story that makes no
sense. The unfortunate thing is that senior management has pushed the problem
downstream to the frontline troops who are the least prepared and able to
police the properties while at the same time trying to serve the paying
customers. Things are bad enough that they are constantly navigating the
minefield between in-store buyers and mobile
customers—all of whom feel at one time or another like second-class
citizens.
There’s clearly no good or simple
solution, although removing the bulk of the seating at many stores and
converting them into basically drive-up and pick-up shops seems to be working.
How? By better setting and managing the customers’ expectations. But the
best and most realistic answer is to bite the bullet and tell the truth: You
can’t be all things to all people.
HAMAS MONSTERS
Hamas’s Theater of the Macabre
The terrorist group has dragooned its hostages, Jewish and
not, into perverse performance art.
February 25, 2025, 7
AM ET
At first, Thursday’s festivities in
Gaza seemed like just another sordid spectacle in a 16-month exhibition of
debasement. In front of a raucous crowd, Hamas gunmen displayed coffins
containing the remains of four Israelis: an octagenarian peace activist named
Oded Lifshitz, child hostages Ariel and Kfir Bibas—ages 4 years and nine
months, respectively, when kidnapped—and their mother, Shiri. A label affixed
to the latter’s coffin declared that she had been “arrested” on October 7,
presumably for the crime of existing while Jewish. All four corpses were handed
over to the Red Cross for transfer to Israel as part of the ongoing cease-fire
deal.
Then Israeli coroners concluded that the two children had
been murdered by their captors and that the
woman’s body wasn’t their mother’s after all. A moment
of particularly acute horror briefly broke through the headlines that have been
dominated by President Donald Trump’s turn on Ukraine. “I condemn the parading
of bodies and displaying of the coffins of the deceased Israeli hostages by
Hamas on Thursday,” declared United Nations Secretary-General
Antonio Guterres, an otherwise relentless critic of Israel. “Any handover of
the remains of the deceased must comply with the prohibition of cruel, inhuman,
or degrading treatment.”
The truth is, body switching might be
new to this conflict, but macabre theatrics are not. Since the day Hamas
invaded southern Israel and used GoPro cameras and phones to document its
massacres—including uploading the execution of a grandmother to
her Facebook page—the group has been staging a show for the world to see.
Dressing its sadism in the flimsy disguise of Palestinian nationalism—a ruse
that has seemingly fooled more Western college students than residents of Gaza—Hamas has attempted to win a perverse
propaganda war even as it has lost the actual war in lopsided fashion, to the
horrific devastation of Gaza’s civilian population.
Some of these efforts are only now
coming to light. In January, the 20-year-old soldier Daniella Gilboa was
released from captivity in one of the first exchanges under the current
cease-fire deal. She revealed that she had been forced by her
Hamas jailers to stage her own demise. “Today we are filming you dead,” one
reportedly told her, compelling her to pose in powder and debris as though
she’d been killed in an Israeli air strike. Hamas subsequently released a
blurry image that it claimed was of a female hostage blown up by Israel. The
woman had Gilboa’s tattoo. Palestinian Islamic Jihad, another terror group that
joined Hamas in its October 7 assault, similarly falsely claimed that the 76-year-old hostage Hanna
Katzir had died, only to release her in a November 2023 exchange.
The Bibas debacle had no such
bittersweet ending. On Friday, Hamas quietly handed over another body that was
identified as actually belonging to Shiri Bibas, claiming it was just a “mix-up.” This may well be true: Shiri and her
children were taken captive on October 7 by the Mujahideen Brigades, a small armed group that
presumably retained custody of their bodies. When the trio turned up dead,
Hamas might have had little notion of exactly what happened to them. Of course,
this did not stop the group from claiming, without evidence, that Israel had
killed the three hostages in an air strike, as though this would somehow make
the people responsible for the deaths of the snatched children someone other
than the child-snatchers. As it turned out, Hamas didn’t even have the right
bodies, let alone any insight into their manner of death, and was seemingly
piling deception upon its depravity.
THESE PIGS ARE INSANE FANATICS
With the establishment of an
unstable cease-fire last month, the Hamas show has
taken to broadcasting scenes of public humiliation of Israeli hostages to the
world via Al Jazeera and social media. Eli Sharabi, 52, was compelled to speak at his release about how
he looked forward to reuniting with his wife and daughters—his captors knew,
but didn’t tell him, that they had been murdered on October 7. Sharabi was
released alongside two other hostages in emaciated condition, flanked by obviously
well-fed Hamas gunmen.
Yarden Bibas, husband of Shiri and
father of the slain boys, was forced to wave limply to an assembled crowd
at his February 1 release, even as Hamas kept the fate and bodies of his family
from him. And on Saturday, just two days after the bizarre Bibas body swap,
22-year-old Omer Shem Tov was instructed by a masked cameraman to kiss
his captors onstage, resulting in a viral social-media clip. Getty distributed a photo from this stunt that multiple media outlets republished without caveat or
disclosure. Finally, Hamas brought two unreleased hostages to Saturday’s
ceremony, made them watch as their countrymen were freed, and then released a propaganda clip of them begging
for their own lives.
Graeme Wood: A record of pure, predatory sadism
But perhaps most chilling was the
release of a hostage Hamas chose not to humiliate. For nearly 10 years, the
group has imprisoned Hisham al-Sayed, a mentally ill Muslim Bedouin Israeli
civilian who wandered into Gaza. As part of Saturday’s exchange, the terrorist
group quietly released him without fanfare to the Red Cross, transferring the
37-year-old back to Israel sans ceremony or jeering crowds. It quickly became
clear why. After reuniting with his son, al-Sayed’s father, Sha’aban, gave
a devastating account to the press about his
condition.
“He is broken,” the elder al-Sayed
said. “He says a lot of incomprehensible things. He speaks in a whisper, maybe
out of fear. I believe he is in a state of mental torture.” Hamas officials had
previously told Al Jazeera that the group had handed over al-Sayed without the
usual hoopla out of respect for the Arabs of Israel. “Hamas are liars,”
retorted the father. “They didn’t want people to see what state he was in, and
that’s why there was no ceremony. If they had any respect for people, they
would have released him a long time ago.”
Hamas’s hostage propaganda is blunt
and transparently self-serving. And like all theatrical performances, it
requires a certain suspension of disbelief. Unlike most, however, it also
requires a suspension of belief in humanity.
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