Showing posts with label EBAY. Show all posts
Showing posts with label EBAY. Show all posts

Tuesday, July 21, 2026

NEW INC. MAGAZINE COLUMN FROM HOWARD TULLMAN

 

Stripe Wants to Buy PayPal. The Real Prize May Be Hiding in Plain Sight

Stripe’s $53 billion bet reveals a brutal truth about the tech Industry.

EXPERT OPINION BY HOWARD TULLMAN, GENERAL MANAGING PARTNER, G2T3V AND CHICAGO HIGH TECH INVESTORS @TULLMAN

Jul 21, 2026

One of the oldest ideas in the technology world is that most of the competitive races among new entrepreneurial entrants that are proposing to provide various novel products and services will eventually resolve themselves into markets and verticals dominated by one (or at most two or three) very large and successful players while the rest of the also-rans and wannabes share the crumbs left on the table, until they eventually fold up their tents and pack it in.

It’s a cyclical circumstance in the tech industry and we’re seeing it again today in the AI frontier engine competition with the clear dominance of a few major platform players. Technology is a “winner take all” world driven by several practical and structural considerations that typically drive this kind of concentration conclusion. Some of the key contributing factors to this recurring outcome: demonstrated economies of scale, market-dictated centralization and standardization requirements, the herd mentality of large technology purchasers—believing that you can’t go wrong or lose your job if you’re buying what everyone else is using—and the power of Metcalfe’s Law, which describes and defines the exponential growth characteristics of networks.

And, of course, when you have a passive and forgiving regulatory environment and an utter lack of enforcement of antitrust laws aided, abetted and actively encouraged (if not directly ordered and demanded) by an easily bribed and corrupt administration, it becomes easier and easier to consolidate even traditional industries into the hands of a few powerful players aiming to crush their competitors as we see every day now in the broadcast, entertainment and media sectors. The message to the insiders and the sharks is pretty clear—the gloves are off, join the crooks in the White House in grabbing whatever you can, and worry about the consequences way down the line—if ever.

So, it comes as no great surprise that PayPal, which really started the whole online payments business in 1998, is once again being tossed around and targeted by Stripe. Founded more than a decade later in 2010, Stripe has just made an offer to buy PayPal for about $53 billion, about one third of Stripe’s most recent valuation. More interesting, in the manner of the minnow swallowing the whale, PayPal handled over $1.8 trillion in payments, which completely dwarfs Stripe’s current operations. But with its stock under tremendous negative pressure, PayPal makes a very attractive target for a business like Stripe, which has been trying to consolidate and control the overall e-commerce processing space since its inception.

PayPal was bought in 2002 by eBay and pretty much moldered in the shadows there until it was spun off as its own entity in 2015. Earlier this year, the CEO was fired, the stock being down more than 25 percent, and, more recently, PayPal split itself into 3 divisions—one of which is its rapidly growing Venmo division (acquired by PayPal in 2013) which processed about $300 billion in payments last year. Stripe—which in its own operations is clearly best of breed—certainly sees the Venmo division as a great add-on.

Of course, this would represent a very substantial contraction of the overall consumer payment space even though Apple Pay is growing quickly and other programs like Zelle are also gaining some modest traction. In the old pre-Trump days, this kind of a proposed deal—especially on this scale—folding together the two leaders in the space would be highly suspect from a regulatory standpoint. But in today’s laissez faire environment, you secure the Orange Monster’s blessing (often under the table), and then this kind of deal simply becomes business as usual.

In all fairness—and putting aside the fact that this smells like another Lutnick self-dealing special that we’ll only learn about a year from now—the truth is that PayPal may have committed the cardinal Silicon Valley sin of becoming boring and passé, unduly complicated in a world seeking speed, convenience and ease of access; and ultimately being perceived as behind the times, especially when compared to the simplicity of players like Stripe. While we might gripe about the concentration issues, the fact is that PayPal largely brought all this attention and grief on itself. It had a diamond in Venmo buried within a corporate bureaucracy that should have been exploited, promoted, and accelerated. Instead, in a final fit of accelerating its own demise, PayPal split itself into distinct parts that highlighted and identified the old news and the new value embedded within. This wasn’t lost on some of the bankers whose earliest analysis and comments were around the idea that Stripe might very well be able to make more profit and drive more growth for Venmo than PayPal ever could at this point.

Joseph Schumpeter may have died in 1950, but his doctrine of creative destruction lives on. Founders and market leaders aren’t entitled to persist indefinitely and it’s the regular emergence of new entrepreneurial companies with better technology, ideas and resources that eventually spurs change, innovation and growth. Sometimes it doesn’t hurt in the long run to be the second mover rather than the first.

Tuesday, July 15, 2025

NEW INC. MAGAZINE COLUMN FROM HOWARD TULLMAN

 

The 1 Crucial Innovation Lesson Every Business Owner Should Learn From eBay

The company I first encountered as a Pez dispenser trading post serves as a fascinating case study for what businesses need to do to retain users.   

EXPERT OPINION BY HOWARD TULLMAN, GENERAL MANAGING PARTNER, G2T3V AND CHICAGO HIGH TECH INVESTORS @HOWARDTULLMAN1

Jul 15, 2025

 

Having collected Pez dispensers since I was a kid and having an embarrassingly large collection at the age of 50 (which my daughters and granddaughters had no interest in), I was excited to learn in 1995 about what came to be called eBay—an online auction platform where you could buy, sell, and swap Pez dispensers relatively securely with total strangers from anywhere in the country. I became one of its earliest and most enthusiastic participants, bought and sold plenty of Pez, and made some new friends along the way. I also had dozens of classic lunchboxes, but that’s another story.  

The eBay founders thought they were building a marketplace for their friends and family. What they also created was an amazing discovery tool whereby passionate collectors could find similar souls who were just as crazy about these little plastic devices (and zillions of other collectibles) as they were. Entrepreneurs are constantly trying to develop new businesses and to create, exploit, and sustain demand and desires for their products and services. The beauty of dealing with collectors of any kind is that there’s already a built-in passion for the objects which the exchange experience merely needs to facilitate, channel, and monetize. It’s always easier to ride the horse in the direction it’s already headed.

Most people know some version of the eBay origin story—founded by Pierre Omidyar as a side project to help his girlfriend trade Pez dispensers online—and everyone knows that it grew rapidly from an auction site into a global e-commerce marketplace because it tapped into an underserved analog population and pulled those folks into the digital age. The speed and scale of the immediate nationwide adoption was amazing. 

What far fewer people appreciate is that eBay is yesterday’s news—cluttered, dated, and slow. It’s afflicted with the same disease as one of Yogi Berra’s favorite restaurants: It’s “so crowded that nobody goes there.” In an age where time is everything and patience is scarce, eBay looks, operates, and feels like molasses. It turns out that trying to be all things to everybody, fulfilling at best by FedEx, and making its connections to its users a mile wide and an inch deep might have been a great formula for volume and growth metrics, but over time, it made the site cumbersome and unfocused. 

These days, everyone wants just what they’re looking for, right when they want it, and instantly deliverable. EBay opted to go wide instead of deep and never really owned its customers in a world where alternatives were only a click away. Without constant change, innovation, and site improvements, eBay was never going to build lasting connections, a committed community, or loyal long-term users.   

EBay opened the digital marketplace but didn’t keep pace with the nature and needs of the new breed of collectors—especially passionate sports fans who were searching for community and interactivity as avidly as they were for commerce, and just as interested in buying something scarce and brand new as they were in owning decades-old hats, helmets, jerseys, shoes, and uniforms. It turns out that nostalgia is totally pliable—collectors can long for products created in their youth just as fervently as for goods unpacked and shipped yesterday.   

These newbies weren’t the hermits, housewives, cat ladies, and hoarders of old. They were millions of solitary kids, DIY techies, and fanatical sports fans (often all three rolled into one) who were looking to be a part of something that played to their passions, connected them to their peers, and encouraged them to engage and participate. Not surprisingly, the opportunity to create new venues and marketplaces to serve today’s hordes of hyped-up young collectors and dramatically speed up and streamline the buy-sell process was far too good a prospect to be overlooked for long. 

First eBay, then e-sports

An early instance of the demand for new experiences was the explosion of e-sports as a spectator event. Although I never understood why watching others play a video game could be a contagious and addictive experience, it’s clear that the next several generations don’t agree. Starting in 2017, we saw whole stadiums like the Bird’s Nest in China or the Barclay’s Center in Brooklyn converted into viewing venues where players sat on a stage in front of computers while the gameplay was projected on huge video screens throughout the entire space. Fans bought tickets, merchandise, and gaming equipment, while millions of additional fans watched the competitions at home online through Twitch or YouTube. These players and viewers were ripe for the digitization and gamification of collecting and online retail.  

EBay created static stores, but not stirring streams; illustrative images, but not live videos; and collector interest, but not real-time excitement and interactivity. Text-based auctions simply made no sense for the Twitch generation. The need for speed, sound, and action was clear, so into the void stepped Fanatics Live, a dedicated, live-streamed collectibles and trading card platform which moved online retail to the next level and made it a gamified, community-based, compelling experience. In some ways, Fanatics Live is just the newest instance of the web’s ability to smash together context, connection, community, and commerce.  

Cameo was an early case of connecting fans and followers (especially in sports) with their favorite athletes, performers, and celebrities and monetizing the experience. Bemyfriends was a platform provider offering bands and other acts the ability to build, own, and control their own platforms, finances, and destiny by owning the IP and also directly connecting with their fans. 

And now, Fanatics Live will enable the most entrepreneurial fans and fanatics alike to build their own online mini businesses. The formula is simple—virtually no barriers to entry, modest production costs, all underlying technology provided by third-party platforms, immediate action and gratification, and a chance to make a decent living on their own as well. 

Fanatics Live reports that there are already mini-merchants like Stephanie from MamaBreaks and Joel from Soccercrds who are allegedly making six-figure incomes while working from home. This is one impressive side of their multi-channel marketplace. And to be very clear, the success of the overall Fanatics Live venture will have a lot to do with the performance, professionalism, integrity, and customer service provided by these micro-merchants.  

But the most critical metric—and the real path to the long-term success of this venture—is the degree, depth, and scale of the engagement of the participants. Connecting passionate peers to other peers thru real-time video events like card reveals and pack openings; enabling direct chats between and among buyers, sellers and traders; and facilitating swift and easy transactions create exceptional levels of cost-effective engagement.

On a global basis, Fanatics Live users spend more than an hour a day on the site, which is 25-30 percent longer than Instagram’s comparable numbers. More than 70 percent of the Fanatics Live users take advantage of the chat feature, and this consistently leads to sales. On a monthly basis, loyal and committed users make an average of more than 15 transactions a month.  

Letting the fans drive the majority of the action and the transactions, relying on substantial amounts of user generated content, turning motivated users into platform advocates, and building positive word-of-mouth are all critical to inexpensive global expansion and to consistent user retention. But all of this activity and goodwill is predicated on a foundation of authenticity and trust which, like it or not, the team at Fanatics Live will need to assure, adjudicate, and otherwise backstop, just like Amazon regulates and manages its third-party vendors. It’s not an easy undertaking, and I’m not sure that the guys running the Fanatics Live shop understand that becoming referees is an inevitable part of the deal. 

They’re focused at the moment on generating buzz, growth, excitement, and millions of happy fans. But in the long run, to stay in business, it’s far more important to be trusted than to be loved—and much harder.

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