Showing posts with label jeff bezos. Show all posts
Showing posts with label jeff bezos. Show all posts

Tuesday, April 01, 2025

NEW INC. MAGAZINE COLUMN FROM HOWARD TULLMAN

 

The major newspapers have failed in their mission. We need a new format that does everything they once did–curate, inform, educate–without the baggage.

 

EXPERT OPINION BY HOWARD TULLMAN, GENERAL MANAGING PARTNER, G2T3V AND CHICAGO HIGH TECH INVESTORS @HOWARDTULLMAN1

APR 1, 2025

The major newspapers simply aren’t getting the job done any longer. Apart from the fact that the printed paper is outdated before the press run is even finished, they aren’t telling us what we actually need to know in an effective manner. Smaller local papers continue to disappear, and the three leading national papers cower, cave and collaborate with the demands of the Orange Monster and their own corporate masters – joined these past few weeks by several of the largest law firms and major universities.

We are largely left to our own devices to find alternative sources of substantive news, serious thought, and opposition to the onrushing autocracy.

Newspapers today – even with unlimited online space – are opting for fluff, filler, and a lot of nice-to-know nonsense instead of substantive coverage of pressing national affairs. Many local papers are now dropping editorial pages entirely. And, as they shrink in size and shirk their obligations, they look like unfortunate jugglers trying to catch the wrong end of a bunch of plummeting knives – painful, pathetic, and painted red with the blood, sweat and tears of departed staffers.

The most immediate result of layoffs, buyouts, and bizarre dictates by billionaire owners like Patrick Soon-Shiong of the Los Angeles Times and Jeff Bezos of the Washington Post is the continued flight of major talent. Readership is disappearing, too.  Many of the best writers, editors, and reporters have abandoned the major rags to set out on their own to tell their stories and honor their callings through social media, YouTube videos, podcasts and new digital forums. But it’s an enormously difficult task to find an audience and make a living while you’re at it.

The Best Journalists Are Leaving Newspapers Behind
 

Online digital channels like Substack, which provide a forum for opinions, reports and longer articles, are the prime beneficiaries of the writers’ exodus, for example, Jennifer Rubin of the Post. I also like Joyce Vance, Heather Cox Richardson, Shelly Palmer, Charlie Sykes, and Frank Bruni. Other new services like Bluesky and Threads — which unfortunately followed the constricted Twitter model best suited to short slander, right-wing hate, and trolling — haven’t really offered much of a viable alternative, despite building substantial audiences.

You can’t really say much of value if your message needs to be truncated into a dozen little squibs. And literally millions of new users signed up for these services without a clue as to what they were likely to find, or which other users and contributors might be on any given channel.

But these new forums, channels and writers face a much bigger obstacle that is likely to financially doom many new authors seeking a viable audience. What you say or how well you’ve said it doesn’t matter if (a) no one can find your work and (b) if, as a result, no one is reading or listening to it. Even if you think you know what you’re looking for, without a specific name in mind, there’s virtually no way to find anything of value among the thousands of returns that a typical Google search might generate. There are no editors, curators or guideposts to manage the constant stream of new material.

How Substack Hurts Its Own Users

Substack makes life even more challenging for its authors to build a sustainable audience by the utterly stupid step of automatically unsubscribing anyone suspected of forwarding a post to a mailing list. In other words, while their own offers litter every column with pitches to subscribe at various fee levels (including free), Substack punishes anyone for aggressively sharing a particular piece with a larger audience of potential subscribers by kicking them off the author’s page. This even includes articles which have been served for free by writers trying to get their message shared as widely as possible.

As if finding new materials and writers wasn’t tough enough, the Substack idiots penalize people for providing free marketing for their authors.

With Trump and his flunkies now threatening to effectively limit access to Social Security and privatize the United States Postal Service, online services may soon be the only effective channels that remain for most of our population. As they envision their brave new, tech-first world, the MAGAts never bother to mention the millions of older, rural and poor people, including their own supporters, who still lack access to online internet services or cellphones.

There are still important and critical nuggets of information regularly buried among the gross amount of garbage we get online. Today we all live in various degrees of fear of missing something critical from a friend, family, bank, litigant, government agency or other correspondent. And we regularly do miss messages directed to us at infrequently visited sites.

How To Be a Better Reader

Given this cluttered context, the scarcity of our time, and the fractionalizing of our attention, you need to selectively invest the energy in finding valuable new information sources, intelligent and informed writers, and news feeds that anticipate important events and prepare you to respond.  That’s in contrast to those that merely regurgitate the same tired factoids we see in dozens of different posts across the web.

You can start by finding out where some of your favorite columnists moved and follow them. But this process is too often frustrating. Medium does a decent job of collecting your interests (very generically) and then provides a long list of suggested writers who might be relevant. But it feels like a complete crapshoot, and you’re required to subscribe and pay a fee to proceed. Plus, much like those of us who presently subscribe to too many streaming services for no good reason, it quickly becomes a fairly expensive proposition to spend $50 a pop to support a dozen of the newspaper columnists you used to follow in one or two places.

Interestingly enough, this process of aggregation, validation and assembly of select writers, educators, scientists and other professionals used to be one of the primary functions of major newspapers. Your favorite paper was basically a one-stop shop, a convenient, well-organized and edited, and relatively painless delivery system especially when compared with the absolute drudgery that discovery on the web today represents. Those were the good old days.

Bottom line: we need a trusted online aggregator, or maybe a linking service more tailored than Apple News, where users can find and designate the content, authors, commentary and topics that interest them and have those delivered in a single, morning submission. Sorta like the newspaper you used to find on your doorstep.  

Monday, June 28, 2021

NEW INC. MAGAZINE COLUMN BY HOWARD TULLMAN

 

A Tip From Jeff Bezos: No Doesn't Always Mean No

There are a lot of ways to get to yes. Make sure you explore as many of them as needed to reach the right decision. 

 

BY HOWARD TULLMAN, GENERAL MANAGING PARTNER, G2T3V AND CHICAGO HIGH TECH INVESTORS

@TULLMAN

For many years in my various businesses, I heard a recurring complaint about one particular aspect of my leadership style that regularly frustrated a number of my team members.  I'm sure there were many other complaints over the years as well, but this one was so common that I spent more time explaining my peculiar approach in this instance than I did addressing just about anything else -- except possibly my reluctance to get regular haircuts.

The "problem" was my custom of occasionally assigning the same task to several people simultaneously. People would be pissed, or disappointed and think all kinds of things -- I didn't trust them, I was wasting their time, etc.

I'm sure there were some downsides to this approach since it's apparently so very important for everyone to stay in their own lane, but from my perspective it had at least two critical benefits: (a) duplication dramatically increased the likelihood that the thing would get done and done on time or sooner; and (b) it often resulted in solutions that were novel, unexpected and better thought out than the more typical and/or traditional answers.

As things happened, two heads were often better than one even if they didn't realize that they were dealing with the same concern and even if, very infrequently, they might step on each other's toes. The smartest thing you can ever do in decision making is to make sure that you have considered as many options and different choices as possible.

Not that I ever felt bad about my strategy (which I thought of as the CEO's prerogative) or that I regretted using additional and sometimes redundant or scarce company talent and resources to run some of these things to ground. But it's always good from time to time to have some confirmation that you're not headed completely in the wrong direction and, of course, when the "word" comes from Jeff Bezos of Amazon, it feels especially good.

The Jeffism in question states that "there are multiple paths to yes." Not only is he happy to have multiple people at Amazon chasing the same rabbit, but he goes even further and violates the cardinal Mom versus Dad rule that we all learned growing up by suggesting that a team member who gets turned down by one manager should feel free to go try the same request on another and another who might be smarter, more favorably inclined, in possession of better information, or just more flexible. When I was a kid, this was the oldest ruse in the book - if Mom or Dad said "No", you'd just go ask your other parent about the same thing praying for a more favorable result.

When I was a trial lawyer, we used to call this "forum shopping," which means looking for a friendly or sympathetic judge's courtroom in which to bring your lawsuit, hoping that you'd get a better ruling. Today, if you're a gun nut, you file all your lawsuits before hyper-conservative district court judges in California or elsewhere in the South to get the initial outcomes you want. Class action lawyers all know that Texas and Alabama judges hate insurance companies, so that's where they file all their nationwide complaints along with their "spilled super-hot coffee in my lap" and "found a body part in my peanuts" tort claims. 

According to Jeff, not only isn't there anything wrong with looking for a better answer when your pitch got turned down but carrying on and looking elsewhere is also often likely to lead to much better end results. My experience was the same. Things got done more quickly, there were more paths forward in front of me, and the ongoing competition between the various choices sharpened everyone's focus.

Of course, before you drive yourself over the cliff, or spend too much time chasing too many rabbits, you do need to think carefully about why you're getting a negative response in the first place. It's good to really know why the response has been a "No".

Sometimes, you're just in the wrong place or asking the wrong people.  Other times, it's just a matter of bad timing-- a "No for now," which means your salespeople need to keep pushing forward and asking for the order. And finally, there are even times (perish the thought!) when your product or service just isn't the right fit, and you just have to do yourself and the customer a favor and take your ball and head home.  

But before you bail, or bag the whole thing, remember these three critically important rules:

(1)  To succeed at anything important in life, you're gonna have to kiss a lot of frogs before you find your prince or princess-- so be patient, get used to some rejection as you're pushing the envelope, but keep pressing ahead.

(2)  Never accept a "No" from anyone who can't say "Yes," or write the check.  Get thyself, by hook or by crook, in front of the actual decision maker.

(3)  Don't ever be reluctant to widen the lens, to ask for more ideas, to look outside and all around the box, and to be willing to occasionally appear foolish or stupid - as we all have - because some of the very best ideas are those that start out sounding crazy and only look smart and obvious in retrospect.   

JUN 29, 2021

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