ROBERTS IS A LIAR AND A HYPOCRITE

 

Dear Justice Roberts,

 

It has come to my attention through your various media appearances that your feelings are hurt — that people view you and your Court as political actors, which you insist is not an accurate understanding of what the Court does. 

 

So let me resolve the confusion: the misunderstanding is yours, not ours. People believe your Court is political because it is and acts so in plain view of the nation.

 

You unleash unlimited corporate money into elections by inventing constitutional protections for concentrated wealth.

You dismantle voting protections while dining with the very political movement that benefits from their destruction. 

You expand presidential immunity in ways conveniently favorable to a corrupt executive you have rewarded with extraordinary deference, 90% deference.

 

And then you perform public astonishment when Americans recognize your pattern. Your Court did not merely 'interpret' the Constitution. It selectively hollowed it out whenever democratic participation threatened entrenched power.

 

 Citizens United accelerated America’s transformation into an oligarchy where billionaires and corporations wield more political influence than millions of citizens combined.

Shelby County gutted the Voting Rights Act, after which states moved with remarkable speed to burden the very voters the Act was designed to protect.

The immunity ruling signaled that sufficient power can place a president beyond meaningful accountability.

 

Then you publicly mourn the collapse of trust. What exactly did you think would happen?

 

Legitimacy is not something a court grants itself while issuing ideologically convenient outcomes wrapped in constitutional language — when the public is fortunate enough to even receive a full opinion instead of another consequential ruling buried in the shadow docket.

Legitimacy is earned through restraint, consistency, ethical seriousness, and fidelity to principle even when principle is inconvenient to power. This is precisely the credibility your Court squandered.

 

We understand perfectly well what we have been watching. We all see you and your court and its role in what our nation has become. And we are furious — not because we are too ignorant to understand constitutional law, but because we are capable of reading the Constitution you claim to defend- while watching this Court repeatedly twist it to serve its own ideological will.

 

History will remember this era. And it will remember you and your Court- not as a guardian of constitutional democracy, but as a key institution that eroded it. That is already your legacy, so stop whining- you earned a nation's scorn.

HOWARD TULLMAN JOINS LISA DENT ON WGN RADIO TO DISCUSS HIS LATEST INC. MAGAZINE ARTICLE

 LISTEN TO THE SHOW HERE

LISTEN TO THE SHOW HERE

NEW INC. MAGAZINE COLUMN FROM HOWARD TULLMAN

 

Ikea Is Making a Massive Customer Service Mistake, and It’s a Warning for Every Modern Business 

Companies that hand off critical moments to third parties to save a few bucks are sacrificing future sales and brand equity.

EXPERT OPINION BY HOWARD TULLMAN, GENERAL MANAGING PARTNER, G2T3V AND CHICAGO HIGH TECH INVESTORS @TULLMAN

MAY 5, 2026

In the not-so-distant past, and long before the carefully crafted legends of Nordstrom’s in-store customer experiences spread far and wide, the state-of-the-art in the consumer retail business from a customer service and satisfaction standpoint was Chicago-based Marshall Field’s, which was later folded into Macy’s.

There were myriad stories passed down through family generations of how Field’s would accept years-old goods for no-questions-asked returns and refunds, how every fall, senior staff from the store would ride along with their delivery drivers to personally oversee the seamless delivery from storage of important clients’ furs and other winter garments, and how expert tailors, seamstresses and jewelry specialists could clean, repair and restore virtually anything for their clients as they worked tirelessly in their underground ateliers and craft workshops.

This kind of demonstrable commitment to end-to-end customer satisfaction and thinking far beyond the immediate sale toward a long-term and loyal relationship—and the entire organization’s willingness to go above and beyond the basics to deliver whatever was required—was built on decades of exemplary service, a powerful brand promise, and a culture where every expected action was a personal commitment, a one-to-one connection, and an obligation to do things right, start to finish. No sale was complete until the buyer was 100 percent pleased. The result was the kind of consistent customer loyalty and exceptional degrees of customer satisfaction that every new business dreams of. It was driven in no small part by a strategy of vertical integration and across-the-board accountability so that the entire process was under consistent supervision, direction, and control.

Today, even some of the most well-known companies with high-quality products, like Ikea, spend millions of dollars promoting their image and product quality and then totally drop the ball when it comes to support and delivery. They seem to fail to understand that every step in the process is critical. Nothing is more important to a completed sale than a smooth and successful delivery and a competent installation, especially when you’re dealing with bulky, complex, and expensive goods, including furniture of all kinds, onsite and in-home assembly of storage units, and connecting large-scale electronics. As amazing as it seems, and rather than making this a strong source of positive competitive differentiation (as other vendors in the same space, such as ABT and Wayfair, have done), Ikea has farmed out the entire delivery process to third parties.

Worse yet, Ikea washes its hands entirely of any responsibility for their delegees and their results and outcomes. It’s hard to get someone to answer the phones or follow up on delivery, and it seems like the left hand has no idea what the right hand is supposed to be doing. It’s unfortunate and unhappy customers are stuck in a whirlpool of denial, indifference, and finger-pointing, wherein no one at Ikea makes any attempt to resolve any difficulties or performance problems. They lay all the blame on Task Rabbit, which might just as well change their name to Trash Rabbit or Task Rubbish.

By farming out their future connection and severing the customer connection at the very worst point in the process, they’ve just become the latest business to believe that the “savings” from incorporating the often untrained, incompetent and indifferent minions of the gig economy into their delivery system are worth the damage to their brand and reputation as well as the psychic injury and actual harm done to their customers. There aren’t too many ways that a lazy moron can mess up a pizza delivery, but there are a million ways that some part-time installer can ruin a brand-new wall unit, misalign or otherwise damage hinges, handles, and closers, or simply rush through an assignment and do a half-assed job.

We’ve heard for years that you never get a second chance to make a first impression, and while that’s largely true, the more important consideration is that the most lasting impression, reaction, and feeling that any customer has is the final touchpoint, which is always the delivery. Companies that hand off that critical moment to amateurs and untrained third parties to save a few bucks are sacrificing future sales, positive word of mouth promotion, and vast amounts of brand equity.