In a world where consumers practically demand instant gratification, can businesses keep up? And if so, are there any downsides to providing goods and services anywhere at any time? 1871's Howard Tullman joins Kristi Ross and Tony Battista to discuss the "Right Now" economy and its impact on quality. Plus, tune in to get more thoughts from Howard on the use of consumer data, "word of mouth" as a marketing tool and work-life balance.
