READ IT ALL HERE: http://www.inc.com/howard-tullman/profiting-from-ignorant-customers.html?cid=sf01001
READ THE WHOLE PIECE HERE: http://www.inc.com/howard-tullman/profiting-from-ignorant-customers.html?cid=sf01001
HINDSIGHT - WRITE SOMETHING WORTH READING ABOUT OR DO SOMETHING WORTH WRITING ABOUT